Refund policy

Draft · last updated 31 October 2026

If bountime isn't right for you, you shouldn't pay for it. In short: ask within 14 days of a payment and you get it back in full.

Bought on the web

• Within 14 days of any payment (the first, a renewal, or a lifetime plan): a full refund, no questions. Write to [support email] from your account's email, or use the link in your Paddle receipt.
• After 14 days, a monthly or yearly plan isn't refunded, but you can cancel any time and keep the plan until the end of the period you paid for.
• If something on our side kept you from using what you paid for, write to us whenever it happens and we'll put it right.
• Refunds go back to how you paid, through Paddle, usually within 5 to 10 days.

Bought in the App Store or Google Play

Apple and Google take these payments, so refunds go through them:

• App Store: reportaproblem.apple.com, or your Apple account's purchase history.
• Google Play: the order in your Play order history. After 48 hours, write to us and we'll refund it from our side within the same 14 days.

Free trials

Cancel before a trial ends and you won't be charged at all.

Your rights

In the UK and the EU you have a legal right to cancel a purchase online within 14 days; this policy gives you at least that, for every payment. Nothing here takes away any other right you have as a consumer.